In today's competitive market, 57% of consumers won't engage with a business that has fewer than 4 stars. Reputation management is crucial for insurance agencies looking to thrive online. With Stratosphere's ORM platform, you can attract more positive reviews, monitor customer satisfaction, and win over dissatisfied clients—all while safeguarding your agency's reputation.
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Track reviews from multiple platforms, including Google, Facebook, and Yelp, through a centralized dashboard. Respond quickly to feedback and manage your reputation efficiently.
Why it matters: Streamlines the review management process, saving time and ensuring timely responses to both positive and negative feedback.
Upload customer data to facilitate the acquisition of feedback and reviews via automated feedback requests.
Why it matters: Simplifies the process of collecting reviews, ensuring a consistent flow of valuable client feedback.
Automatically request positive reviews from satisfied clients using review acquisition surveys.
Why it matters: Consistently collecting positive reviews enhances trust and makes your agency more attractive to potential clients.
Get instant alerts to negative feedback and respond promptly to resolve issues before they escalate.
Why it matters: Protects your agency's reputation by allowing you to take swift action and address concerns before negative reviews are posted.
Send bulk text and email broadcasts (up to 1,000 messages per month) to keep clients informed, engage them, and encourage reviews or referrals.
Why it matters: Keeps your clients engaged and informed while boosting your reach with minimal effort.
Send personalized eCards for birthdays, holidays, and special occasions.
Why it matters: A small gesture, such as sending an eCard, fosters long-term loyalty and strengthens client relationships.
Use ReplyWize, our AI-powered tool, to generate personalized, professional responses to reviews.
Why it matters: Saves time while ensuring that responses are thoughtful, timely, and aligned with your brand's tone.
Create custom surveys to gather targeted client feedback and insights.
Why it matters: It helps you understand client needs in detail and make data-driven improvements to enhance client satisfaction.
CommentWiz analyzes client feedback using AI to provide insights into sentiment, identifying strengths and areas for improvement.
Why it matters: AI-powered sentiment analysis helps you make strategic adjustments to your services and improve client retention.
Generate word clouds from client feedback to identify common themes, trends, and recurring issues.
Why it matters: This tool makes it easy to visualize and understand client sentiment, helping you prioritize areas for improvement.
Utilize AI-generated summaries of reviews to identify patterns in customer satisfaction and dissatisfaction quickly.
Why it matters: Simplifies the analysis of large volumes of feedback, allowing you to focus on the key areas that need attention.
Display client reviews and testimonials on your website with a dedicated testimonials page, badges, and widgets.
Why it matters: Displaying positive client feedback on your website fosters trust and credibility, making your agency more appealing to prospective clients.
Track individual clients' historical satisfaction levels to understand their experiences better and tailor your engagement accordingly.
Why it matters: Monitoring client satisfaction over time helps you improve long-term relationships and proactively address any issues that may arise.
Starting at $149 $49/month per Agent/Location
| Feature | Description |
|---|---|
| Review Management | Access to dashboard (track reviews from multiple platforms & reply to those reviews from one place) |
| Easy customer uploads | Upload customer data for review acquisition. |
| Positive Review Acquisition | Automated review-only survey for positive review acquisition |
| Address Negative Feedback | Get instant alerts to negative feedback and respond promptly to resolve issues before they escalate. |
| Broadcast Messenger | Streamline client communication with bulk text and email broadcasts. (up to 1K emails/messages per month) |
| eCards | Send personalized eCards to clients on birthdays, holidays, and special occasions. |
| ReplyWize | Generate review responses with AI |
| Custom Surveys | Create custom surveys to collect more specific client feedback. |
| CommentWiz | Utilize AI for patient sentiment analysis to identify strengths and weaknesses. |
| Word Cloud Insights | Generate word clouds from patient feedback to identify key themes and trends. |
| AI Review Summary | Get actionable insights with AI-generated summaries of patient reviews. |
| Testimonials Page, Badge & Widget | Build trust and credibility by showcasing client reviews on your website. |
| Customer profile | Monitor individual clients' historical satisfaction levels. |
NOTE: Pricing will be adjusted based on the opted features and the total number of agents /locations receiving services. Contact for More Details.
Request a Free DemoTake control of your agency's online reputation today. Stratosphere’s ORM platform helps you enhance customer satisfaction, gather more positive reviews, and safeguard your brand against negative feedback.
Request a Free Demo