In today's competitive market, 57% of consumers won’t engage with a business that has fewer than 4 stars*. Reputation management is essential for insurance agencies looking to thrive online. With Stratosphere’s ORM platform, you can attract more positive reviews, monitor customer satisfaction, and win over dissatisfied clients – all while safeguarding your agency’s reputation.
Request a Free Demo
Our agency management tool offers a customised dashboard that tracks customer satisfaction trends, helping you identify and address issues immediately. This ensures timely customer service recovery and continuous improvement in client care.
With our customer service recovery tools, you can spot dissatisfied customers before they leave negative reviews. Engage with them directly and resolve their concerns promptly, ensuring that they stay loyal to your agency.
Negative reviews can harm your agency’s credibility, but with Stratosphere, you can take control. The software alerts you to negative feedback as soon as it appears, giving you the opportunity to respond promptly and resolve the issue. Protecting your reputation has never been easier.
Collect genuine positive reviews from satisfied clients automatically. Consistent positive feedback helps build trust, making your agency more attractive to prospective customers while boosting your credibility online.
Our AI-enabled comment analysis feature provides a deep dive into the sentiment behind reviews, identifying key drivers of satisfaction and dissatisfaction. Use this information to fine-tune your services and increase customer retention.
Our platform offers automated tools like referral programs, e-blasts, and eCards to stay connected with your clients. By reminding them to share their experiences and providing solutions to their concerns, you keep your customers engaged and loyal.
Ensure that your agency’s reputation shines across all relevant review platforms. Stratosphere’s Review Balancer helps direct reviewers to platforms where your agency’s visibility needs the most attention, optimising your online presence.
Easily encourage happy clients to refer others through automated referral solicitation. This helps expand your client base by leveraging the positive experiences of your existing customers.
Stratosphere’s ORM platform includes ReplyWize, an AI-powered tool that suggests personalised responses to reviews. By analysing the sentiment of each review, ReplyWize provides you with thoughtful and timely response suggestions, ensuring you engage with your customers in the most meaningful way while saving valuable time.
Take control of your agency's online reputation and start turning your satisfied customers into your best marketers today. With Stratosphere's ORM platform, you’ll benefit from a comprehensive solution that helps improve customer satisfaction, gain more positive reviews, and protect your brand.
Request a Free DemoThe insurance industry now heavily relies on automation and integrations. New technology is helping businesses to dominate the industry. With that in mind, we provide seamless Agency Management System integration to help you connect with your clients in real-time and win their trust with improved customer experience.
Don’t see your desired Agency Management System on the list? We can still help. Contact us for details.
